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24/7 TECHNICAL SUPPORT |
| At ICDSoft, we place EMPHASIS ON SUPERIOR CUSTOMER CARE. Our staff is well trained and always eager to assist you. More than 70% of our customers come to us referred by a current ICDSoft client. The reason is obvious - OUR SUPPORT IS SIMPLY THE BEST! |
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| WHY ICDSOFT'S AWARD WINNING SUPPORT MAKES THE DIFFERENCE? |
Highly Qualified Professionals
- Our support team is comprised of highly qualified and talented professionals with diverse backgrounds and experience in the IT field. They will make sure every question is answered to your satisfaction, thus assisting you with the development of your web site. You can always ask anything you need, and you are guaranteed a less than 1-hour response. Furthermore, our online documentation covers almost all aspects of developing a web site. View our Online Documentation.
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24/7 State-of-the-art Tech Support Ticketing System
- Absolutely the best ticketing system ever created. Open a tech support ticket via an online, easy to use form. The entire process is rather simple and you will be notified by e-mail as your ticket is answered. Submit a New Request.
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One-hour Response Guarantee
- Is your current host taking days to return your tech support requests? We guarantee a reply to each and every Tech Support Ticket within one hour of its posting.
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Supervisors Review Every Single Tech Support Ticket
- Each tech support ticket thread is reviewed by a Supervisor within 24 hours. If you open up a tech support ticket - not only will you receive a one-hour response, but within 24 hours a Supervisor will make sure that everything was resolved to your complete satisfaction.
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