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ELISA KORENNE |
I am an independent musician, and I run my own website. I learned about ICDSoft when my old webhost did not come through in an emergency, and I asked a fellow musician what she used to host her site. I switched to ICDSoft three days ago from the other host. I had been disappointed in the other host, but after seeing from ICDSoft the quality of service that is possible from a webhost, I should have been even more disappointed.
I have been very gratified at the excellent service I have received over the past few days as I have tried to get my bearings with my new ICDSoft account. SureSupport has been responsive, helpful, and even intuitive in determining what I needed to know. You have been clear, concise, and straightforward in your assistance. And all of that within minutes of my requests. On top of that, I am thrilled with the technical resources I have available to me with my ICDSoft hosting account.
Thank you for your help. I will continue to recommend ICDSoft to anyone looking for a good webhost. |
| http://www.elisakorenne.com |
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SUNNI LIRETTE, OFFICE MANAGER/WEBMASTER, RIVIERA COMPUTERS |
Being a small business owners, we know how important first impressions are. We also know that you have to follow up that initial contact with extensive knowledge, support, and reliable service.
The hosting of our website is something we take very seriously as it is an integral part of our business every single day. We had been having problems with our previous host and had been looking for a new one for quite some time. Mostly, it was the reviews of other customers that led us to choose ICDSoft. ... And we are so glad we did!
Not only has your service shown to be speedy (our site has never been served up faster), but the set up process was painless and transfer from the old host to your company was 100% seamless! (I don't think we lost one single e-mail in the process - you don't know how important that is to us!) Your on-line FAQ answered every single question I had - in plain English too! From initial sign-up to requesting a DNS transfer was all done within two hours and within two days, the task was completed.
I just wanted to take this opportunity to thank you for making it so easy to switch to your company, to congratulate you on a job well done, and to wish you continued success in the future. You can be assured that we will help in the latter, as we will be referring all of our new web accounts to your servers. We will also encourage existing customers to migrate to your service when they are due for renewal or if they experience any problem with their current host! |
| http://www.RivieraComputers.com |
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BRANISLAV VUJINOVIC |
I host my sites on many hosting servers, and I can definitely say that ICDSoft is one of the best hosting companies in the business.
When I am working with sensitive time dated material, I need a response from support within the hour (read minutes), ICDSoft response time is always less than three minutes. Also the responses are always accurate, without double meanings, and with a personal rather than a canned answer that leads to more questions.
The price is right for us, the service is dependable, and the customer relationship is responsible, eager to participate in resolving the problem, and prompt.
Maybe the best recommendation is that I am in the business with ICDSoft for seven years now.
Thank you ICDSoft for the great product, service, and support. |
| http://www.virtualnigrad.com |
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MICHAEL HESSENTHALER |
ICDSoft is second to none!
I've been with ICDSoft for several years and have many accounts with them. I have many years hosting reseller experience and many, many terrible experiences, but I say without any hesitation that ICDSoft is THE very best host. That's why I remain with them.
Where ever I've been before, I suffered delays and inefficiency, particularly for technical support - lodge a ticket, wait 24-48 hours before the ticket is taken, then wait another day to get a response.Very often a poor response from people that don't care or don't get paid enough. In my several years with ICDSoft, I have NEVER had to wait more than a few minutes for an intelligent, friendly, and helpful response. This is unique.
I don't have to endure errors, problems, accounts mixups, etc etc. It always works. Their interfaces are user friendly and they work. You don't need a diploma in IT to figure out how to use them.
I appreciate the opportunity to tell my view of this organisation and its great people. |
| http://www.australdata.com.au |
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